Terms and conditions

1. Who we are

TechGeeks is the trade name under which Bolivar Barrios provides website and online store design, development and maintenance services in the Republic of Panama, based in Ciudad de Panamá, República de Panamá. "TechGeeks", "we" or "our" refers to that owner; "you" or "the client" refers to whoever uses this site or hires a service.

2. Acceptance

By using this site, requesting a preview or accepting a proposal, you accept these terms. Acceptance by WhatsApp, email or form is a valid electronic agreement under Law 51 of 2008. If you don't agree, don't use the site or hire our services.

If the written proposal we send you differs from these terms, the proposal prevails.

3. Services and scope

The plans, add-ons and prices on the Plans page describe what each service includes. Before starting we send you a written proposal with the plan, price, timeline and deliverables. Anything not in the proposal is quoted separately.

Prices marked "from" are the starting point for the scope described. The final price depends on what you ask for and is fixed in the written proposal before we start. We never charge for anything you did not accept.

Proposals are valid for 15 calendar days.

4. Free preview

The free preview is a sample homepage (the first screen of your page) built with your business's public information (name, photos, hours and reviews published by you or your customers). It is free and does not oblige you to hire us.

It includes only the homepage and one round of tweaks. It does not include other sections, features, a domain or publishing: those come once you hire us. One preview per business.

We walk you through it in a 1:1 session. We don't hand over its files or code until you hire us. We don't publish it or show it to anyone without your permission. If you don't hire us, we delete it within 30 days.

5. Prices and payment

Prices are in US dollars (USD). ITBMS is added when required by law.

Build services are paid in 2 payments: 50% when you accept the proposal and 50% on delivery. We publish the page once we receive the second payment. Monthly plans are paid in advance each month. We accept Yappy and bank transfer (ACH).

We may change published prices at any time, but we honor the price in your accepted proposal.

6. Timelines and stalled projects

Delivery times are counted in business days from when we receive the first payment and all your material (photos, logo, hours, services, products, prices and any access needed). If material arrives late or incomplete, the timeline moves by the same amount.

If 30 calendar days pass without you sending material or replying, we pause the project. After 60 days, we close it: the deposit covers the work done and restarting it is quoted again.

7. Delivery, revisions and acceptance

Each plan includes rounds of changes: two with a Landing page and a Business website, three with Ecommerce. A round is one list of changes sent in a single message. Extra changes, or changes to the agreed scope, are quoted separately.

When we deliver your page, you have 5 business days to review it and send us your changes within the included rounds. If you don't send changes in that time, or if you publish or use the page, the delivery is considered accepted and the second payment is due.

8. What's on you

You provide or authorize us to use your business's photos, logos, copy, products, prices and data. You confirm they are accurate, that you have the right to use them and that they don't infringe anyone's rights, and you authorize us to use them only for your page. Review the copy before approving it: you are responsible for what your page offers and promises your customers.

We recommend keeping your own copy of your material (photos, logo, copy and product list).

9. Online stores (Ecommerce)

In an online store you are the seller. TechGeeks builds and maintains the tool, but is not a party to the sales between you and your buyers. You are responsible for:

• Your products, their description, price, stock, quality and delivery.
• Your shipping, exchange, return and warranty policies, and complying with Law 45 of 2007 toward your buyers. We give you the returns and privacy pages as a starting point; you review them, complete them and answer for them.
• Your invoicing and taxes, including ITBMS on your sales.
• Your account with the payment provider. Card and other digital payments are processed by that provider, under its own terms and fees. Chargebacks, fraud, holds and disputes with your buyers are resolved between you, your buyer and that provider.

10. Ownership

Once the build service is paid in full, your page's content and design are yours. The domain is registered in your name from the start.

We keep ownership of the tools, templates and generic components we use across projects; we give you permission to use them on your page for as long as it exists. We may show your page in our portfolio unless you ask us not to in writing.

11. Domain, hosting and third-party services

The first year of domain and hosting is included in the build price. From year two, renewal is included in the monthly plan; without a monthly plan, you pay the provider directly or pay us at cost.

Some features depend on third-party services (for example Google, WhatsApp, the hosting provider, the payment provider or the tool that shows reviews). Those services have their own terms and may change or fail; we'll do what's reasonable to adapt your page, but we aren't liable for their decisions or outages.

We do what's reasonable to keep your page online, but we don't guarantee uninterrupted operation: there may be maintenance, provider failures or attacks beyond our control.

12. Monthly plan and cancellation

Monthly plans are month to month with no minimum term. Cancel by telling us in writing at least 15 days before the next charge.

If a payment is more than 15 days late, we pause monthly services (live reviews, online orders, customer list, summaries and changes). Your page stays online until the paid hosting period ends. Your domain is yours: if you ask, we hand over its control at no cost. If you want to take the site with you, we hand over your page files for the technical transfer fee (from $199 plus ITBMS when it applies, depending on how the site is built); we give you the final price in writing first.

13. Results

We work so your business gets found, earns trust and gets more messages and sales, but we don't guarantee sales, a number of customers or Google rankings: they depend on things we don't control, like your competition, prices, service and Google's changes.

We only show real reviews. We never buy, make up or edit reviews.

14. Project cancellation and refunds

If you cancel before we start working, we refund 100% of the deposit. Once work has started, the deposit covers the work done and is non-refundable, unless we fail to deliver what was agreed.

Nothing above limits your rights under consumer protection Law 45 of 2007.

15. Warranty

We fix at no cost any functional errors in your page that you report within 30 days of launch.

The warranty doesn't cover failures caused by changes you or a third party make to the page, by third-party services or by uses other than those agreed.

16. Security and backups

We apply reasonable security measures and, while you have an active Ecommerce monthly plan, we make periodic backups of your store. No system connected to the internet is 100% secure: if an incident happens, we let you know and work to restore your page from the latest available backup.

17. Content not allowed

We don't build or maintain pages for illegal activities, products or services banned by Panamanian law, misleading content or content that infringes anyone's rights. If a page we built is used that way, we may suspend the service after notifying you, with no refund of amounts already paid.

18. Indemnity

If a third party makes a claim against us over the material you gave us, what you sell or offer on your page, or your relationship with your customers and buyers, you take responsibility for that claim and for the reasonable costs it causes us, including legal defense.

19. Liability

To the extent permitted by law, our total liability to you for a service is limited to what you paid us for that service in the last 12 months. We aren't liable for indirect losses such as lost sales or profits, data loss or harm to your reputation. This limit doesn't apply in cases of fraud or gross negligence, and doesn't limit rights the law doesn't allow you to waive.

20. Force majeure

We aren't liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, power or internet outages, provider failures or changes, cyberattacks or decisions by authorities. If one happens, we let you know and timelines move by as long as it lasts.

21. Confidentiality

We use your business's non-public information (internal prices, access credentials, customer data) only to provide the service and don't share it with third parties, except the providers we need to operate or when the law requires it. We keep any access you give us secure, and you can change it when the service ends.

22. Other terms

TechGeeks and the client are independent parties: this agreement doesn't create an employment, partnership or agency relationship. We communicate by email or WhatsApp, and those notices are valid. If any clause of these terms is found invalid, the rest remains in force.

23. Use of this site

The copy, designs and animations on this site belong to TechGeeks. Demos show fictional businesses created as examples; their names, reviews and data don't belong to real businesses.

24. Changes to these terms

We may update these terms. The current version is the one on this page, with its update date. Changes do not affect proposals already accepted.

25. Governing law

These terms are governed by the laws of the Republic of Panama. We'll first try to resolve any disagreement by talking. If that's not possible, it will go to the courts of Panama City, without prejudice to your right to go to the Consumer Protection and Competition Authority (ACODECO).

26. Contact

Email us at bolivarmbb@gmail.com or message us on WhatsApp at +507 6121-1119.